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Collections Executive


Q. Have you worked in a collections process earlier?

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Q. If yes, what were your targets?

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Q. Explain the different buckets of collections?

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Q. How comfortable were you achieving your targets?

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Q. What is 3rd bucket collection and how will you collect money from those customers.

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Q. What is 1st bucket collection and how will you collect money from those customers?

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Q. Are you comfortable working under pressure?

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Q. If given a choice of customer service or collections what would you prefer?

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Q. In a collections process, the agent needs to be soft spoke, assertive or aggressive?

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Q. Tips to Crack the Mock Call

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