We have urgent requirement for Customer Care Executive Role.
Responsibilities:
• 2-3 years as Customer Care Executive in international Voice Process (With US Accent).
• Knowledge of customer care processes and techniques.
• Superior listening, verbal and written communication skills.
• Recording the feedback of customer service representative.
• Collate daily and weekly reports.
• Demonstrated ability to work well in a team environment.
• Identify the gaps through root cause analysis.
• Prepare reports and analysis as necessary to determine areas of improvement & opportunity.
• Inputs to be provided to meet the operational goals.
• Handling customer queries and solving them effectively.
• Ability to maintain an upbeat and positive attitude at all times.
• Healthcare Knowledge/work experience is an added advantage.
• Ability to provide information verbally clearly and effectively.
• Responsible for patient complaints and escalate them to next level and necessary follow up.
• Flexible to work in night shifts.
Please make sure to contact me, so that I can schedule the interview at your convenience.
Contact Person: Santosh Naik
Phone No: 7306060142
Shift Timings: 6:30 PM to 3:30 AM (IST Timings)
Job Location: Hyderabad
No Cab Facility Provided
Note: If you’re not looking for Job/Job change. Kindly, please forward this email to your Friends & Colleagues who might be in need of Job
Key Skills
Call Center
Experience
1 - 0 Years
Salary(CTC)
0 - 0 Lacs (p.a)
Industry
BPO / ITES
Function
ITES / BPO / Operations / Customer Service / Telecalling
