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Quality coach Voice process

Harmonyunitedmedsolutions pvt ltd

Hyderabad

Posted on: 20-05-2017

472 Views

Posted by: HR HARMONY

1 Follower(s)


We are currently looking for Call Center Quality Analyst
• Auditing a given number of call on a daily basis.
• Recording the feedback of customer service representative.
• Collate daily and weekly reports.
• Should have excellent communication in English
• Areas the quality analysts study include why the customer called the call centre, call handling by the agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts. It is very important to evaluate the entire complaint resolution process.
• They also check to see if a customer is satisfied with the results of the interaction.
• Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of the all communications.
• This activity must lead to improving process efficiency and customer experience.
• Quality analyst needs to identify the gaps through root cause analysis
• Prepare reports and analysis as necessary to determine areas of improvement & opportunity.
REQUIREMENTS:
• Atleast 2-3 years of Customer care QA experience from an international Voice Process (US).
Contact : T Rakesh 7306060142 (06:30 pm – 11:00 pm)
Email ID: hrd@harmonyunitedms.com

Key Skills international Voice Process (US).
Experience 2 - 3 Years
Salary(CTC) 0 - 0 Lacs (p.a)
Industry BPO / ITES
Function ITES / BPO / Operations / Customer Service / Telecalling
Role

Contact Details

Name HR HARMONY
Email hrd@harmonyunitedms.com
Phone 7306060142
Pin 500008
Address Office Address:8-1-351/A/21, 2nd Floor, Above Movie Planet, Adams Society, Rahul Colony, Beside Pai Electronics,Opposite Tirumala Music Centre, Tolichowki, Hyderabad-500008,Telangana

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