Sponsored JobMNC JOB OFFERS WITH EASY INTERVIEW n SAT-SUN OFF..
0-10 Years 2-6 lacs
Sponsored JobWant to work as an HR Recruiter and source for Ph
0-5 Years 1-3 lacs
Sponsored JobLOOKING FOR BPO JOB..GOOD SALARY..UNLIMITED INCENT
0-10 Years 1-5 lacs
Quality coach Voice process
We are currently looking for Call Center Quality Analyst
• Auditing a given number of call on a daily basis.
• Recording the feedback of customer service representative.
• Collate daily and weekly reports.
• Should have excellent communication in English
• Areas the quality analysts study include why the customer called the call centre, call handling by the agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts. It is very important to evaluate the entire complaint resolution process.
• They also check to see if a customer is satisfied with the results of the interaction.
• Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of the all communications.
• This activity must lead to improving process efficiency and customer experience.
• Quality analyst needs to identify the gaps through root cause analysis
• Prepare reports and analysis as necessary to determine areas of improvement & opportunity.
• Atleast 2-3 years of Customer care QA experience from an international Voice Process (US).
Contact : T Rakesh 7306060142 (06:30 pm – 11:00 pm)
Email ID: firstname.lastname@example.org
|Key Skills||international Voice Process (US).|
|Experience||2 - 3 Years|
|Salary(CTC)||0 - 0 Lacs (p.a)|
|Industry||BPO / ITES|
|Function||ITES / BPO / Operations / Customer Service / Telecalling|
|Address||Office Address:8-1-351/A/21, 2nd Floor, Above Movie Planet, Adams Society, Rahul Colony, Beside Pai Electronics,Opposite Tirumala Music Centre, Tolichowki, Hyderabad-500008,Telangana|