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Ticketing Executive or Air Ticketing Executive

Hinduja Global Solutions

Pune

Posted on: 21-01-2019

955 Views

Posted by: Piyush

0 Follower(s)


Job Description
Dear Candidate,
Greetings from Hinduja Global solutions.
We are looking for ticketing professionals with an experience of at least 6 months in to International & Domestic Air Ticketing. Relevant experience will be paid higher remuneration. Provides day-to-day contact, interaction, and problem resolution to ticket-buying customers, and provides functional oversight and coordination to on-call Ticket Sales Clerks, as appropriate. Working Knowledge of Galileo & Amadeus. Handling reservation queries processing.refunds,revalidation.

Duties and Responsibilities
• Trace the PNRs and invoices and resolve query over e-mails.
• Prepare and maintain multiple reports and Verify exact nature of cancellation request – full, partial sector, split pax , amended , no show , full refund. Exception cases like visa rejection, medical and death cases.
• Charge credit cards for Car/Hotel/ Air ticket and other travel product.
• Working knowledge multiple GDS (Galileo, Amadeus, Sabre).
• Ability to work on multiple internal tools.
• Ensure proper verification of itinerary mentioned on HQ and airline website for LCC / GDS for full service airlines across all domains
Technical skills required
• Working knowledge multiple GDS (Galileo, Amadeus, Sabre).
• Thorough knowledge of genesis as all calls made to airline should be done using Genesys.
Other details -
• 5 Days working
• Rotational shift (24*7)
• 2 Days rotational OFF
• 1 Way cab facility provided during night shift
• Work location - Viman nagar, Pune
• Female / male candidates are applicable
• 10+2 / 10+3 / B.Tech can also apply

Key Skills CRM (Customer relationship Management)
Experience 1 - 2 Years
Salary(CTC) 2 - 3 Lacs (p.a)
Industry BPO / ITES
Function Airline / Reservations / Ticketing / Travel
Role Reservations Exec.

Contact Details

Name Piyush
Email PIYUSH.SAROLIA@TEAMHGS.COM
Phone 8709610496
Pin 560068
Address Amr Tech park, hosur main road

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